Reference

How We Handle Your Data and Account

This page explains the policies that govern your relationship with crystalbet, covering data handling, account access, and your rights depending on local law and eligible regions.

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crystalbet How We Handle Your Data and Account
HOW WE PROTECT YOU

Data Handling and Account Security Practices

We approach your information with the same directness we bring to everything else — here is what we collect, why we keep it, and what you can do about it. Your account security relies on layers that work together, from encrypted storage to verification steps tied to your mobile wallet. Below are the specific practices that define how we operate on the data and security side.

Data Encryption

All personal information and transaction records are encrypted at rest and in transit. Whether you deposit through bKash, Nagad or Rocket, the payment details pass through encrypted channels before reaching our systems — nothing sits in plain text.

Cookie Usage

We use functional cookies to keep you logged in and remember your preferences. Analytics cookies help us understand which pages load slowly or where users get stuck. You can manage cookie settings from the footer link on any page.

Account Verification

When you register, we verify your identity through your mobile number and wallet linkage. Withdrawals above certain thresholds trigger additional checks — a one-time PIN sent to your registered number confirms you authorised the transaction.

Data Retention

We retain account data for as long as your account is active, plus any period required by applicable law. Once you request deletion and the retention window closes, we remove personal identifiers permanently from our active databases.

Change Requests

You can update personal details — name, number, email — through your account settings. If the change involves your verified identity, our team reviews and confirms within one working day. Denied changes come with a reason and next steps.

Third-Party Sharing

We share data only with payment processors (bKash, Nagad, Rocket providers) to complete your transactions and with compliance partners where law requires it. We do not sell your information to advertisers or unrelated commercial entities.

REACH OUR POLICY TEAM

Contact Us About Legal Matters

If you have questions about any policy on this page, our support team can route you to the right department. We handle data requests, account disputes and eligibility questions through multiple channels so you get answers without waiting days. Reach us by the method that suits you — live chat tends to be fastest for simple queries, while email works when you need to attach documents.

Team online

Live Chat

Open the chat widget from any page on the site. Our agents handle policy questions and can escalate to the legal team when your query involves data access requests or formal account disputes that need documentation.

Email Support

Send your request to the address listed in your account settings. Include your registered name, account ID and a clear description of what you need — data export, correction request, or eligibility question. We respond within a working day.

Account Dashboard

Your dashboard includes a dedicated section for submitting formal requests: data deletion, account closure, or dispute filing. Each submission generates a reference number you can track until resolution is confirmed.

Common Questions About Our Policies

Below are the questions we hear most from account holders about data, eligibility, and their rights. Each answer is specific to how crystalbet handles the matter — not generic advice. If your question is not covered here, reach out through the support channels above.

We collect your full name, mobile number, email address, and the wallet details you use for deposits (bKash, Nagad or Rocket account info). Device type and IP address are logged for security. We do not ask for information unrelated to account operation.

Yes. Submit a data export request through your account dashboard or by emailing support with your account ID. We compile the file — covering transaction history, personal details and security logs — and deliver it to your registered email within a few working days.

Open a deletion request from your dashboard. Once submitted, we close the account and begin removing personal identifiers after any legally required retention period ends. Active balances must be withdrawn before the request can be processed.

Availability depends on local law and eligible regions. We do not guarantee universal access. It is your responsibility to confirm that using the platform is permitted under the regulations applicable to your location before creating an account.

If a legal change affects your region, we notify you at your registered contact and may restrict account features. Your data remains protected under our retention policy, and you retain the right to request export or deletion regardless of the restriction.

Only with the payment processors that clear your transactions — the bKash, Nagad or Rocket network partners involved in moving funds. We also share data with compliance bodies where law requires it. No commercial sale of your information takes place.

Every transaction passes through encrypted channels. Withdrawal requests include a verification step — typically a PIN sent to your registered mobile number — confirming you authorised the movement of funds before processing begins.

Submit a correction request through your dashboard or email support with the details that need updating. If the correction involves your verified identity, our team reviews documentation and confirms or explains next steps within one working day.

Personal identifiers are removed from active databases once any legally mandated retention window closes. Transaction records may be kept in anonymised form for compliance audits. We inform you of the applicable timeline when you submit a closure request.

After an initial support response, you can request escalation to the policy team through your dashboard. A senior representative reviews the case and provides a written outcome. If still unresolved, external dispute resolution paths are outlined in our terms of service.

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