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Privacy Policy at crystalbet

We handle your personal information with the same directness we bring to processing your bKash, Nagad or Rocket transactions. This policy explains what data we collect, why we collect it, and how you stay in control of your account information at every step.

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PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have questions about how we handle your information, want to request a copy of your stored data, or need to update your details, our support team is available through multiple channels. We respond to privacy-related queries with priority because your data questions should never wait in a general queue.

Live Chat Open the chat widget from any page on the platform. Let the agent know your query is privacy-related and they will route you to the data team. You can request deletion, correction or a full data export through this channel without needing to send a separate email.
Email Support Send your privacy request to our support email with the subject line referencing your account. Include the phone number linked to your bKash, Nagad or Rocket wallet so we can locate your records quickly. Expect a confirmation within one working day.
Account Settings Log in and head to the privacy section inside your account dashboard. From there you can update contact details, change your linked mobile wallet, review active sessions, and toggle marketing communication preferences without contacting support at all.
DATA HANDLING PRACTICES

How We Protect What You Share

Every piece of information you share with us passes through encryption protocols before it reaches our servers. We built our data architecture around the assumption that mobile wallet users in Bangladesh need fast, clear, and verifiable protection — not buried legal language that nobody reads. Here is how we handle the key areas of your privacy.

Encryption in Transit

All data moving between your device and our servers uses SSL encryption. Whether you are depositing via bKash on your phone or checking your account balance from a desktop browser, the connection stays encrypted end to end with no exceptions.

Cookie Usage

We use cookies to remember your login session, language preference, and device type. We do not use tracking cookies to follow you across other websites.

Account Security Layers

Your account is protected by your password and OTP verification sent to the mobile number linked to your Nagad or bKash wallet.

Data Retention Period

We keep your transaction history and account details for as long as your account remains active, plus any additional period required by applicable regulations in eligible regions.

Third-Party Sharing

We share data only with payment processors handling your bKash, Nagad or Rocket transactions, and with service providers who help us run the platform securely. Each third party operates under strict data-handling agreements.

Your Right to Request Changes

You can ask us to correct inaccurate data, delete your account records, or export everything we hold about you. Submit the request through live chat or email support, confirm your identity via OTP, and we process it without unnecessary delay.

Common Questions About Your Data

We get asked these questions regularly by account holders across Bangladesh who want clear answers about their personal information. Each answer below reflects our actual data practices — no legal jargon, just the facts about how your privacy works on this platform.

We collect your full name, email address, mobile phone number, and the wallet details you use for bKash, Nagad or Rocket transactions. We also record your device type, IP address, and browser version to help secure your sessions and detect unusual login attempts.

We share data only with payment processors who handle your mobile wallet transactions and with infrastructure providers who keep the platform running securely. Each partner operates under data-handling agreements that limit what they can do with your information. We never sell your details.

Open live chat or send an email to our support team requesting a data export. You will need to verify your identity through OTP sent to your registered mobile number. Once verified, we compile your records and deliver them in a readable format within a few working days.

Yes. Contact support through live chat or email and request account deletion. After identity verification, we remove your personal data from active systems. Certain transaction records may be retained for the minimum period required by applicable regulations before final deletion.

Your account and associated data remain stored securely while the account is open, even if inactive. If you want your data removed, you need to request closure explicitly. We do not automatically delete accounts due to inactivity, but we may reach out to confirm your preferences.

Your wallet identifiers are encrypted at rest and in transit. We store only what is needed to process your deposits and withdrawals — we do not store your wallet PIN or full authentication credentials. Transactions are verified through the wallet provider's own secure confirmation flow.

We use session cookies to keep you logged in and preference cookies to remember your settings. We do not use third-party advertising cookies to track your browsing elsewhere. You can clear or block cookies in your browser settings at any time — this will simply end your active session.

Yes. When we update this policy, we notify active account holders through the email or phone number on file. The updated version is published on this page with the effective date clearly marked. Continued use of the platform after notification means you accept the revised terms.

Our data practices apply uniformly to all account holders regardless of device or location. However, availability of our services depends on local law and eligible regions. If regulations in your area impose additional data requirements, we comply with those and inform you of any differences.

Log in to your account and open the settings section. From there you can change your email, phone number, or linked bKash, Nagad or Rocket wallet. Some changes require OTP verification to confirm the new details belong to you before the update takes effect on your account.

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